ALEA ADDITIONAL INFORMATION

GUARANTEE

Our 2-year warranty from the date of purchase covers only major manufacturing or material defects that compromise the structural integrity of the table, such as:

  • Abnormal breakage or deformation of the structure (excluding normal wear and tear)
  • Significant finish defects appearing under normal use and following maintenance recommendations.

The warranty does not cover:

  • Natural variations in wood: differences in color, grain, small knots, micro-cracks or normal movements of the wood (swelling, shrinkage)
  • Normal wear and tear, scratches, stains, impacts or damage caused by improper use
  • Damage due to an improper environment (excessive humidity, extreme heat, direct exposure to sunlight, outdoor storage or installation)
  • Minor cosmetic defects that do not affect the strength or functionality of the furniture.

How to make a claim:

In case of a problem covered by the warranty, contact us at lrc.ebenisterie@gmail.com and include:

  • A description of the problem.
  • Clear photos of the affected area.
  • Proof of purchase.

DELIVERY TIMES

• Average production time (from order)

• Delivery time depending on the region

• Delivery methods (home delivery, workshop pick-up, carrier)

• Communication of follow-up.

CHOICE OF MATERIALS

Each table is made of solid wood, a living material that changes over time (color, texture, slight dimensional variation). These natural characteristics make each piece unique and authentic.

The visible surfaces (top, sides, legs) are carefully selected to provide a beautiful appearance, without major defects (no open cracks or empty knots). Small variations in grain or color are normal and enhance the character of the wood.

• Available wood species (and their aesthetic/functional properties)

• Finish (oil, varnish, available colors)

• Secondary components: metal, leather, glass, etc.

AVAILABLE FORMATS

• Present the 3 standard formats (with clear dimensions, visuals if possible)

• Recommended orientation according to the size of the room

• Custom size option (on request)

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MANUFACTURING DETAILS

Our tables are carefully assembled to ensure stability and a careful fit of the tops and legs. There may be slight play or adjustment to allow the wood to adapt to seasonal humidity variations.

Magnets, rails, and other accessories are integrated neatly, without any annoying protrusions, to ensure smooth and pleasant use.

• Entirely handmade in Quebec

• Artisanal techniques highlighted

• Unique piece or limited series?

PERSONALIZATION

• What is customizable (dimensions, wood, inserts, engraving, etc.)

• How to place a custom order?

INTERVIEW

Over time, your table will develop a unique patina. To preserve its beauty, avoid extreme humidity changes and clean it with a soft cloth. We remain at your disposal for any questions or advice.


• Instructions for keeping the table beautiful for a long time

• Recommended products (and to avoid)

• Reconditioning possible?

PAYMENT TERMS

• Deposit required?

• Accepted payment methods

• Payment in installments?

ETHICAL AND ENVIRONMENTAL COMMITMENT

• Origin of materials

• Reduction of waste

• Sustainable manufacturing approach